Return and Refund Policy

Important Information

• Return window: 30 days from delivery
• Return address: Ningbo, Zhejiang, China (main warehouse)
• Processing time: Up to 14 days for refunds to be completed
• Replacement costs: None
• Return cost: Customer pays return postage (except for defective or incorrect items)

Return Process

Need to return an item?

Please contact us at info@clarke-london.com within 30 days of receiving your order to initiate your return.

Items must be returned in their original condition — unused, undamaged, with all tags attached and in the original packaging.

Once your return request has been approved, we’ll send you detailed return instructions.

Main Return Address:

Lane 1177, Jianlan Road, Meixu Street,

Yinzhou District, Ningbo City, 315100

Zhejiang Province, China

We recommend using a tracked shipping service to ensure safe delivery, as customers remain responsible for parcels until received at our facility.

No restocking fees apply. Refunds are processed once the returned item has been inspected and approved at the return address.

Refunds

Once we receive your returned package, you will receive a confirmation email.
Refunds are issued to the original payment method within up to 14 business days after the returned item has been received and inspected at our facility.
You will be notified once your refund has been processed.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 24 hours of receipt at info@clarke-london.com. Include your order number, photos, and a brief description of the issue.

For defective or incorrect items, you will receive a full refund — no return shipping required. We will confirm the issue and process your refund promptly.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@clarke-london.com. Please ensure your request is made before your order has been processed or dispatched.

Exchanges

If you would like to exchange an item, please contact our customer service team at info@clarke-london.com for assistance and return instructions.

Information about the company

• Website name: Clarke London
• Company name: KJ Ecom
• Address: Anthonetta Kuijlstraat 49 B, 3066GS, Rotterdam, Netherlands
  
• Email: info@clarke-london.com
• Phone number: +31627236013
• Contact form: Here
• KVK (NL Chamber of Commerce): 91412749
  
• VAT: NL004888760B45
  
• Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m.
• Response time: Customer service will respond within 24 hours on business days.

Last updated date: 12-11-2025