FAQs

When can I expect to receive my order?

If you place your order before 3:00 p.m., we’ll begin processing it the same business day. Orders are typically processed within 1–3 business days, after which delivery to the United Kingdom usually takes 6–12 business days.

Once your order has been dispatched, you’ll receive a confirmation email along with your tracking number, so you can follow your parcel’s progress at any time.

Which countries do you deliver to and what are the shipping costs?

We currently deliver to the United Kingdom, with free standard shipping on all orders no minimum spend required. Orders are shipped Delivered Duty Paid (DDP), meaning there are no additional import fees or taxes upon delivery.

The estimated delivery time has been exceeded. What is the status of my order?

We apologise for any delays that may occur due to factors beyond our control, such as holidays, customs inspections, or high seasonal demand. If your order has not arrived within the estimated delivery window, please allow an additional 3 business days before contacting our customer service team at info@clarke-london.com for an update.

I would like to return an item. What do I do?

If you’d like to return an item, please contact us at info@clarke-london.com within 30 days of delivery to start the return process.
Our team will review your request and provide you with detailed return instructions and the return address.

Returned items must be in their original condition unused, undamaged, with all tags attached and in the original packaging.
Unless the item is defective or incorrect, customers are responsible for the return shipping costs.

Once your return has been received and inspected, we’ll issue your refund to the original payment method within up to 14 business days and confirm by email.

What payment methods do you accept?

Dear Customers, We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

Information about the company

Website name: Clarke London
Company name: KJ Ecom
Address: Anthonetta Kuijlstraat 49 B, 3066GS, Rotterdam, Netherlands
Email: info@clarke-london.com
Phone number: +31627236013
Contact form: Here
KVK (NL Chamber of Commerce): 91412749
VAT: NL004888760B45
Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m.
Response time: Customer service will respond within 24 hours on business days.

Last updated date: 12-11-2025

FREE TRACKED SHIPPING

All orders are shipped from our partner warehouse in China. Delivery takes 6–12 business days and includes full tracking. Shipping is always free but carriers vary by route.

CUSTOMER SERVICE

Our support team is available Monday to Friday, 9am–9pm CET. We’re happy to help with any questions at info@clarke-london.com.

30 DAYS RETURN PERIOD

Not satisfied with your order? No problem. You can return or exchange any item within 30 days of receipt. Returns are processed through our warehouse in China.